Support
Help for the Nolia speaker and the Nolia parent app by Zegbot.
Contact us
Email support@zegbot.com. We reply to every message, usually within 2 business days.
Zegbot Inc · 9702 Pettus Creek Dr, Cypress, TX 77433, United States
Getting started
- Install the app and sign in. The app is for parents and guardians aged 18 or older; your child does not have an account.
- Turn on the speaker and follow the pairing steps in the app to connect it to your home Wi-Fi.
- Before your child uses the speaker, the app asks for your consent as a parent. This is a separate step from accepting the Terms of Service.
Common questions
The speaker doesn't respond and the light is red. After a quiet period the speaker turns its microphone off. Press the button once and it will listen again.
The speaker turned itself off. If no one uses it for a while and it isn't charging, it powers off to save battery. Press and hold the button to turn it back on.
The app says the speaker is offline. Check that it is charged and that your Wi-Fi is working. To connect it to a different network, use the reconnect option in the app.
The app calls me by the wrong name. Tap your name at the top of Settings to change it. It is shown only in your app and is never sent to the speaker.
I left the page while a story was being written. That's fine — writing carries on. When it's done it appears in My stories, and if notifications are on we tell you on your phone. To cancel instead, tap Stop on the writing page; nothing written so far is kept and it doesn't count toward today's stories.
Delete your account and data
In the app: Settings → Privacy Center → Delete Account.
- Nothing is erased for 7 days. If you sign back in during that time, everything comes back. After 7 days your account and its data are deleted.
- Your speaker is unpaired right away, and you are signed out on all devices.
- Recordings already sent to the speaker are removed the next time it connects to the internet.
- Anything you shared with other parents is taken down; copies they already saved stay with them.
- Records of which agreements you accepted are kept for at least 2 years, as described in our Privacy Policy.
Can't use the app? Email support@zegbot.com from the address you signed in with, and we will delete your account for you.
Privacy
See our App Privacy Policy for what we collect from the app and the speaker, how long we keep it, and how to withdraw consent.